Meet the ParkThrough Team
- At ParkThrough, we believe in revolutionizing the way people shop and pick up items. Our team is a passionate group of innovators, problem-solvers, and community enthusiasts dedicated to creating a seamless and efficient experience for customers and local stores alike.
REHAM, Director of Marketing
LinkedIn: Reham Ghanimeh
A dynamic and results-oriented marketing professional, Reham brings over a decade of experience across the marketing spectrum, having held progressive roles from Marketing Specialist to Director of Marketing. With a strong foundation in digital strategy, brand development, and team leadership, Reham has consistently delivered impactful results across B2B and B2C environments.
Beginning as a Marketing Specialist, Reham contributed to campaign execution, content creation, and market analysis. Through hands-on work with email marketing, SEO, and analytics tools, they improved campaign engagement and played a key role in boosting web traffic and lead generation efforts.
As a Marketing Lead, Reham transitioned into a more strategic role—managing cross-functional campaigns, refining content strategies, and aligning marketing initiatives with product goals. Their leadership was instrumental in launching multichannel campaigns that increased qualified leads by 30% and reduced acquisition costs by 12%.
In the role of
Marketing Manager, Reham led the development and execution of integrated marketing plans that drove brand growth and revenue. They oversaw budget management, team coordination, and performance tracking across inbound marketing, social media, and digital advertising. A major highlight during this period was a successful brand refresh that led to a 40% increase in brand awareness and a 60% lift in inbound leads.
Currently serving as Director of Marketing, Reham is responsible for shaping the overall marketing strategy, managing a significant annual budget, and leading a multidisciplinary team. Their efforts have led to a 3x increase in annual revenue and 70% YoY growth in MQLs through strategic optimization of the marketing funnel, enhanced CRM integration, and advanced performance tracking.
With a sharp focus on data, innovation, and business alignment, Reham combines creativity with operational excellence to elevate brand presence and drive sustainable growth.
JAIPRAKASH YADAV, Director of IT
LinkedIn: jaipy
A visionary technology leader with over a decade of experience, JP has built a career transforming IT operations, infrastructure, and security across fast-paced enterprise environments. Rising from roles such as Systems Analyst and IT Manager to Director of IT, JP brings deep expertise in aligning technology strategies with business goals, enabling innovation, and driving operational efficiency.
As an early-career IT Specialist, JP played a hands-on role in managing network systems, deploying hardware and software, and maintaining uptime across mission-critical environments. Known for problem-solving and analytical skills, JP was instrumental in reducing system downtimes and optimizing IT support services.
In the role of IT Manager, JP led cross-functional teams and oversaw the deployment of large-scale infrastructure projects, from cloud migrations to ERP integrations. They introduced ITIL-based processes, enhanced cybersecurity protocols, and improved service desk operations—cutting response times by 40% and significantly improving internal satisfaction scores.
Now as Director of IT, JP is responsible for setting strategic IT direction, managing multimillion-dollar budgets, and leading enterprise-wide digital transformation initiatives. They’ve successfully overseen hybrid-cloud transitions, implemented scalable cybersecurity frameworks, and championed data-driven decision-making across departments. Their leadership has enhanced system resilience, streamlined operations, and fostered a culture of technological agility.
Key competencies include:
- IT Strategy & Governance
- Cybersecurity & Risk Management
- Cloud Computing & Infrastructure (AWS, Azure)
- Business Continuity & Disaster Recovery
- Digital Transformation & Automation
- Budget Management & Vendor Negotiation
- Team Leadership & Talent Development
- ERP/CRM System Implementations
With a focus on innovation, reliability, and strategic alignment, JP delivers future-ready IT solutions that empower growth and efficiency across the organization.
DUSHYANT, Director of Customer Services
LinkedIn: Dushyant Kotadia
An accomplished leader in customer experience, Dushyant brings over 12 years of progressive experience in building and scaling service teams that deliver excellence at every touchpoint. From frontline service operations to executive-level strategy, Dushyant has developed a reputation for customer-first thinking, operational efficiency, and employee empowerment.
Starting as a Customer Service Representative, Dushyant quickly advanced into supervisory and managerial roles, improving service levels, customer satisfaction scores, and team engagement. Their hands-on understanding of customer needs laid the foundation for empathetic leadership and process innovation.
As a Customer Service Manager, Dushyant introduced structured training programs, launched customer feedback loops, and implemented new KPIs that improved resolution rates and reduced response times by over 30%. They led multi-channel service operations, including call centers, live chat, and social media.
Today, as Director of Customer Service, Dushyant oversees service strategy, digital transformation of support channels, and continuous customer experience improvement. They have driven enterprise-wide improvements in NPS and CSAT through enhanced service delivery models, technology adoption (such as AI-driven chatbots and CRM platforms), and culture-building initiatives.
Key competencies include:
- Customer Experience (CX) Strategy
- Multi-Channel Support Management
- CRM Platforms (Zendesk, Salesforce)
- Contact Center Operations
- Process Optimization & SOP Development
- KPI Management & Data-Driven Insights
- Employee Engagement & Coaching
- Conflict Resolution & Escalation Handling
Dushyant is committed to fostering a culture where service excellence drives loyalty, growth, and long-term brand advocacy—transforming support teams into strategic business enablers.
