1. What is ParkThrough?

ParkThrough is a web and app-based platform that lets you order from local restaurants and stores and pick up your items quickly at a designated ParkThrough Pickup Spot - no lines, no delays.

2. How do I place an order?

Simply search for a nearby store or restaurant on the platform, browse available items, place your order online, and pick it up when it’s ready.

3. Do I need to download an app?

No! You can use either our mobile app or website (www.parkthrough.com) to browse, order, and track your pickup.

4. How will I know when my order is ready?

You’ll receive real-time updates and notifications letting you know when your order is being prepared and when it’s ready for pickup.

5. Where do I pick up my order?

Each store has a clearly marked ParkThrough Pickup Spot. Just follow the instructions in your order confirmation email or app notification.

6. Can I cancel or change my order?

Yes, but only within a limited timeframe - before the store begins preparing it. Please review the store’s cancellation policy when ordering.

7. What payment methods do you accept?

All major credit and debit cards are accepted through our secure online checkout.

8. Is ParkThrough available in my city?

We’re growing! ParkThrough currently operates in select Canadian cities and continues to expand. Check our platform for the latest participating locations.

9. Do I have to pay any extra fees?

ParkThrough offers a simple payment structure, and any additional service fees or charges will be displayed before you confirm your order. There are no hidden fees!

10. Can I use ParkThrough for delivery as well?

Currently, ParkThrough is focused on pickup services, but we are constantly improving and may offer delivery options in the future.

1. Why should my business partner with ParkThrough?

ParkThrough helps you increase revenue through efficient order-ahead and pickup. You reach more customers, improve service, and avoid the high costs of third-party delivery platforms.

2. What types of businesses can join ParkThrough?

Restaurants, cafés, bakeries, specialty grocers, and local retailers—any business that offers ready-to-go items and wants to provide fast pickup options.

3. How do I get started?

It’s easy. Visit our Partner Page to sign up. Our onboarding team will guide you through setup, listing your items, and using the dashboard.

4. What equipment or setup do I need?

No special equipment is required. Just a computer or device to access your order dashboard and a designated pickup area in your store.

5. How do customers find us on ParkThrough?

Your business will appear on the ParkThrough app and website when customers search by location. You’ll also be included in promotional campaigns to help attract more orders.

6. Can I control what items are listed?

Absolutely. You decide what to list, when it’s available, and how it’s priced. You can update your inventory in real-time through the partner dashboard.

7. Will ParkThrough train my staff?

Yes. Our team provides full onboarding support, including training materials and tips to help your staff fulfill orders efficiently.

8. What are the costs associated with using ParkThrough?

There are no hidden fees. ParkThrough offers a clear, transparent pricing model. You’ll only pay a small service fee on each order, ensuring you keep more of your earnings.

9. How does ParkThrough promote my business?

ParkThrough promotes your business through app features, location-based search, and marketing campaigns targeted to local customers.

10. Can I use ParkThrough for both dine-in and takeout?

ParkThrough is designed for takeout and ready-to-go items, but it can help increase your overall sales by streamlining pickup orders and serving customers in a more efficient way.

We’re here to help!